Changed your mind, or something is not right? You can return most items within 7 days of delivery. Here is how.
1. Returns within 7 days
You can ask to return an item for any reason within 7 days of delivery, as long as it is:
- unused and unwashed, and not worn except to try it on;
- in its original packing, with all tags, labels, accessories and free gifts;
- not one of the items listed in section 3.
2. Damaged, defective or wrong items
If your item arrives damaged, defective, incomplete or different from what you ordered, tell us within 48 hours of delivery and send an unboxing video or clear photos of the item and the parcel. We will send a free replacement or give a full refund, and we cover any return shipping. This applies to every item, including those in section 3.
3. Items we cannot take back (unless damaged or wrong)
- Personalised or made-to-order items (with names, dates, photos or custom colours or sizes).
- Perishable and consumable items, such as fresh or dry flowers, haldi, ubtan, kumkum, mehendi cones, sweets, dry fruits and other food items.
- Items used in a ceremony or puja, or opened hygiene items such as earrings and hair accessories.
- Gift cards and items marked "non-returnable" on the product page.
4. How to return an item
- Message us on WhatsApp or email us within 7 days of delivery with your order number, the item, and the reason.
- We reply within 2 working days with the return address or pickup details.
- Pack the item safely in its original packing and send it back. For change-of-mind returns, the return shipping cost is paid by you; we may arrange a pickup and take the cost from your refund, and tell you the amount first.
- When the item reaches us we check it, usually within 2 working days, and let you know.
5. Refunds
- Approved refunds go back to your original payment method (UPI, card or net banking) through our payment partner Razorpay.
- We start the refund within 5–7 working days of approving the return. Your bank may take a few more days to show it.
- If a return does not meet this policy, we will send the item back to you and explain why.
6. Exchanges
Want a different size or colour? Return the item under this policy and place a new order, or message us and we will help arrange an exchange if the item is in stock.
7. Cancelling an order
- You can cancel any order before it ships for a full refund. Message us on WhatsApp or email us as soon as possible.
- Once an order has shipped it cannot be cancelled; you can return it under this policy.
- Personalised and made-to-order items cannot be cancelled once we have started making them.
- If we cannot fulfil an order (for example, an item is out of stock), we will tell you and refund you in full.